soka 4dPrivacy Policy
This page describes what we collect when you use soka 4d and how we keep that data protected. We operate an online entertainment service available where local law permits, offering live football, esports markets, live-dealer tables, and slot games across mobile and desktop platforms. Our commitment to transparent data handling shapes every interaction you have with us, from account registration through withdrawal.
We recognise that privacy is central to trust. When you log into soka 4d on your phone or access our platform from a desktop, you share personal information—your identity, payment details, account activity, and device fingerprints. We take responsibility for how we store, process, and share that information.
What we collect and why
Our soka 4d account registration captures your name, email address, date of birth, phone number, and residential address. We collect this information to verify your identity (KYC process), comply with anti-money-laundering requirements, and confirm that you are accessing our service from a supported jurisdiction. We do not sell this data to third parties; we hold it only as long as your account remains active and for the statutory retention periods required by law.
When you deposit funds into soka 4d via DANA, e-wallet, mobile banking, local payment, online payment, or a e-wallet Virtual Account, we record the transaction reference, amount, timestamp, and payment method. We use this information to reconcile your account balance, prevent fraud, and respond to disputes. Our payment processors—the e-wallet operators and banks—also retain copies of these records under their own privacy policies.
We log your device information—IP address, browser type, operating system, device identifier, and geolocation—to detect fraudulent access, prevent account takeover, and optimise our mobile experience on Android and iOS. We also capture your in-game activity: which live Liga 1 matches you view, which Dragon Tiger hands you watch, which slots you play, and how long you stay active. This data helps us understand usage patterns and improve our platform's responsiveness during high-traffic periods like Idul Fitri or major Piala AFF tournaments.
We use cookies and similar tracking technologies on soka 4d to remember your login session, store your preferred language, and track which pages you visit. We do not use cookies to build profiles for advertising; our analytics focus entirely on platform performance and user-experience metrics. You can disable cookies in your browser settings, though doing so may limit your ability to stay logged in on mobile.
How we protect your data
We encrypt all data in transit between your device and our soka 4d servers using TLS 1.2 or higher. Your password is hashed using a modern algorithm and never stored in plain text. We restrict access to your account information to staff who need it to process your requests—our customer support team, payments desk, and compliance officer. Every staff member signs a confidentiality agreement.
Our soka 4d infrastructure undergoes regular security audits. We maintain firewalls, intrusion-detection systems, and regular backups to protect against data loss. If we detect a breach that compromises your personal information, we will notify you by email within 48 hours and describe the scope of the incident and any steps we have taken to remediate it.
Third parties and data sharing
We share your account information with third-party processors only to the extent necessary to provide our service on soka 4d:
- Payment processors: mobile banking, local payment, online payment, e-wallet, mobile banking, and banks (local payment, online payment, e-wallet, mobile banking) receive your name, account number, and transaction amount to process deposits and withdrawals.
- KYC and compliance vendors: We may share your identity documents with third-party verification services to confirm your name, date of birth, and residential address.
- Hosting and analytics providers: Our cloud infrastructure and log-analysis tools process your IP address, device fingerprint, and activity logs to detect fraud and optimise performance.
- Customer support platforms: We may store your chat transcripts and ticket history in third-party help-desk systems, all under strict data-protection agreements.
We do not share your data with advertisers, marketing agencies, or data brokers. We do not sell your contact information. If we are required by law enforcement or a court order to disclose your personal information, we will do so only when legally compelled and will inform you of the disclosure unless prohibited by law.
Your rights and our commitments
You have the right to request a copy of the personal information we hold about your soka 4d account. To do so, contact our support team with a formal data-access request; we will provide a downloadable file of your data within 14 days. You also have the right to request correction if any information is inaccurate, and to request deletion of your account and associated data once any pending transactions or disputes are resolved.
We retain your account data for as long as your account remains active. After you close your account, we keep transaction records, KYC documents, and payment receipts for seven years to comply with anti-money-laundering regulations. We delete marketing communications and analytics logs after 12 months. If you have outstanding withdrawal requests or active disputes, we retain relevant data until those matters are resolved.
Key takeaways
- We collect only the information needed to verify your identity, process payments, and operate soka 4d securely.
- Your data is encrypted in transit and protected by access controls; we do not sell it to third parties.
- We share data with payment processors, compliance vendors, and hosting providers only under strict confidentiality agreements.
- You can request access to, correction of, or deletion of your personal information at any time.
- Our service is available only where local law permits; you are responsible for verifying compliance with your jurisdiction's regulations.
If you have questions about how we handle your data on soka 4d, or if you believe we have violated your privacy rights, contact our support team through the help section of your account. We respond to privacy inquiries within five business days. If you remain unsatisfied with our response, you may escalate your concern to your local data-protection authority.
This privacy policy is current as of the date last updated and applies to all users of soka 4d regardless of location. We may update this policy from time to time to reflect changes in our practices or legal requirements. We will announce significant changes by email to the address associated with your account and by posting a notice on our platform at least 30 days before the change takes effect.